Help Center

Open 9:00am - 11:00pm EST
1-855 6-Helium (643-5486)
Help Verify using SMS, MMS and Voice How do I verify using MMS?

How do I verify using MMS?

You can verify your identity quickly using MMS. It's a quick, convenient and supported on nearly every phone in existence. 

  1. You will receive a MMS with a challenge from us on behalf of the company you're working with
  2. Complete the challenge, by sending a message back with the correct answer or by attaching a photo if the challenge asks you to
  3. In real time you'll know if the challenge was accepted

There are a few things to note when verifying using MMS.

  • You need to have an MMS capable phone which is configured properly to send and receive MMS messages
  • The phone number you're verifying needs to have an area code in the regions the company you're working with services
  • Standard message rates apply